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What is a hosted infrastructure?
With a traditional network, users access data on centralized servers through applications that run on a personal computer (desk model or laptop). Each PC runs the program itself, using its own resources.
The VNS system is different... and better. Employing a variety of devices (PCs, Thin Clients, Etc.) users access applications and data on servers in our data centers. Unlike the traditional network, our server actually runs the program; only screen images are sent to your monitor and your keyboard and mouse commands are sent back to the server. |
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What does it cost for the service?
The cost is based on the number of users and applications you want to support. A member of our sales team will be happy to develop a quote for your needs. Please call us at 1.800.883.5413. |
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What do I get with the basic VNS system?
- Account administration
- Data security and confidentiality
- Microsoft Outlook and Exchange hosting
- Enterprise anti-virus protection
- Enterprise anti-spam protection
- Data backup and restoration
- Microsoft Office hosting (including Word, Excel and Access)
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- Unlimited 24/7 remote device support
- Robust document storage
- 24/7/365 system monitoring
- Application control by division, department or user
- Productivity software (including File Manager and Adobe Reader)
- Access to VNS System Portal (including VNS Knowledgebase and Service Request management)
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What don’t I have to worry about with the basic VNS System?
VNS will save both time and headaches because you no longer have to worry about:
- Managing application licenses
- Managing backups
- Updating software with patches
- Upgrading applications to new versions
- Intruders on your network
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- Crashed hard drives
- Transferring applications and data to a new computer
- Dealing with software, hardware and telecom services providers **
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Are any optional services available with the VNS System?
Yes, several add-on services are available – at extra cost – to enhance your basic system. The list is constantly growing, so please contact us if there is something you don’t see below:
- On-site support
- Device monitoring
- Custom applications
- SQL databases
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- Web site hosting and integration
- Email archiving
- Internet connectivity
- Periodic backups to media
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Do you offer an evaluation period?
Your VNS system comes with an exclusive 100% Satisfaction Guarantee**. So if the service doesn’t meet your expectation, we will make it right. Because of the complexity of the service, we don’t offer an evaluation period. |
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How do I cancel my service?
In the unlikely event that you want to cancel your service, contact your Account Manager to determine the best course of action depending on the terms of your contract. In any case, we would help you transition your digital assets to wherever you need. |
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How safe is my data?
Your data is 100% secure. It is housed in our fully redundant datacenter with state-of-the-art access control, an uninterruptible power system and fire protection. |
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Can I access the system from my home computer?
Yes, VNS is designed to be accessed from any computer with a web browser and an internet connection. So whether you are at the office, home or working on your laptop in an airport or internet café in another state, you can access the system. |
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Do you support the Macintosh platform?
Yes, the VNS system works with Macs. |
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What happens to my email?
Your email address remains the same and your current email folders will be transferred to the VNS system intact. Once onto the VNS System, your email will be routed via our servers and you will receive your email as before. |
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Does your service include on-site support?
Yes, we offer on-site support as an add-on service to your VNS system. Depending on your environment**, this may or may not be a requirement. |
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What happens when my internet connection goes down?
VNS is dependent on your provider service. If it’s configured as a single connection, your VNS system will not be accessible when your internet connection is down. Fortunately, today’s internet services are highly reliable and interruptions quite rare. That’s why, when we assess your data environment and business needs, we evaluate your connection to determine if you should consider upgrading or installing redundant connections to prevent down time in the event of service loss. |
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** See your VNS Contract for complete details
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